Terms and Conditions

CUSTOMER HELPLINE +44 (07766 917190)

Our customer helpline is open 9am - 5pm daily Mon – Fri.  You can also email derick@pencilcottage.co.uk who will be happy to help you with any queries.  Whilst we will try to respond to you within a few hours please allow us up to 24hrs.


All transactions are made in British Pounds Sterling.

Delivery is to UK billing addresses only.

Whilst every effort is made to deliver on receipt of order, we reserve the right to deliver up to 14 days from date of order.

Should you wish to cancel an order before dispatch – you must contact our helpline or derick@pencilcottage.co.uk

While we hope that all product images are accurate we cannot be held responsible for slight variations that may occur in our original, handmade or finished products.  

All goods will be dispatched within 14 days and sent by our choice of standard post or courier.

1 - 3 items - Packing and postage £3.95

4 - 10 items - Packing and postage £5.50

11 - 25 items - Packing and postage £10.50

Goods that arrive damaged must be reported within 24hrs of receipt.

For refunds please see refund policy.